Because all of our items are handmade and often custom-sized or designed, we kindly ask you to read our return policy carefully before placing an order.
All Sales Are Final
Due to the handmade and highly customized nature of our products, we do not accept returns or exchanges unless the item is:

• Defective
• Damaged during delivery
• Incorrect due to our error

Damaged or Defective Items
If you receive a damaged or defective item, please:

1. Contact us within 5 days of delivery.
2. Include clear photos of the item and packaging.
3. Describe the issue and provide your order number.

We will assess the situation and offer a replacement, partial refund, or store credit if appropriate.

What Cannot Be Returned
We do not accept returns for:

• Custom orders
• Items damaged due to misuse or improper care
• Items returned without prior contact

Lost or Delayed Packages
We are not responsible for delays caused by the carrier, customs, or incorrect addresses. If a package is lost, we will assist you in filing a claim, but refunds will only be issued if the carrier confirms the loss.
Contact Us About a Problem
If something isn’t right, we want to help. Please email us at:

kapeldollclothes@gmail.com